FAQ

Here are some of the most common questions about playing at our online casino Pharaoh’s Casino. If your query is not answered here, please contact customer support. Click here.

1 General FAQ’s

Pharaoh’s Casino is part of the Club World Group of online casinos that utilize Real Time Gaming software, giving you the ultimate online casino experience with more than 100 authentic Casino games, which can be played for Fun or Real money.
Of course, you can win Real Cash that you can withdraw and spend on anything you like.
All of our software is audited by Techincal Systems Testing (TST) – a third party auditor to confirm that the games are fair and true. All hands are dealt by a certified random number generator, which is also audited independently.
Yes. We use the very latest encryption and secure communication techniques to ensure the security of your casino account and your personal information and we will never share your personal details with anyone else. It is very important for you to choose a secure password when registering your casino account and to keep this information private.
Pharaoh’s Casino has been operating online since 1999 and in that time have built up a reputation for fantastic games, excellent customer service, fast cashouts and reliable payment processing. This has been recognized with numerous awards from the online player community.
It is up to you to determine the legality of online gaming in your local jurisdiction, please ensure that you check our terms and conditions page though for a list of countries that we do not accept.
Our dedicated UK based customer service team is here to assist you 24 hours a day, seven days a week by Live Chat, Email and Telephone. Please visit our contact us page for our contact details.

2 Cashier FAQ’s

Once you have registered your casino account, login and press the Cashier button. Select your location from the list and the deposit methods available to you are displayed along with all the relevant information. Just select the one you want and follow the on-screen instructions.
Deposited funds are credited instantly to your casino balance with the exception of Wire Transfers which can take up to 10 days to clear.
To withdraw money from your account, press the Cashier button and select the Withdraw tab along the top of the screen. Choose the method you wish to use to receive your winnings and follow the on screen instructions. The cashier page of our website contains more information on each withdrawal method. You can track the status of your withdrawal requests by going selecting the “Transaction history" screen.
Your withdrawal will be processed on the next working day provided you have verified your account and we have all the information required for the payment.
To verify your account please complete our verification form and return it to us with proof of ID, proof of address and proof of possession of any credit cards you have used to fund your account. Please do not forget to obscure the middle eight digits on your card before send us the copy.
You are welcome to do either by pressing the cashier button in the lobby. If you have withdrawal(s) pending you can select it from the list and press ‘Submit’ to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the ‘Deposit’ button further down the page to bring up the normal deposit options.
If we do not have sufficient information to process the payment (account number is missing etc) or your account has not been verified our cashier will return the funds to your balance. Although you will be sent an email explaining this we recommend that you check your account regularly while you have a withdrawal pending as our emails are often caught in spam filters.
Our specialized cashier team are available during UK office hours, if you have any specific questions outside these times please contact our 24/7 support team who will be able to assist you in the vast majority of cases.
We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our customer services team.
Yes, absolutely. We use the very latest encryption techniques to ensure that all the information you provide us is completely secure.
We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined and for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our customer services team who will be able to provide you with more specific details and solutions.
For a current list of all our available deposit methods please visit the Cashier from the casino lobby and select your country from the drop down list.

3 Bonus FAQ’s

Bonus chips can be added to your balance to give you more chances to win!
All bonuses at Pharaoh’s Casino are unredeemable which means that you cannot withdraw the bonus chips. You can win with the bonus and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.
In return for receiving these extra chips we often require that you play (wager) a certain amount in the casino before requesting a cashout. Sometimes only certain games count towards this requirement so please make sure you understand the terms and conditions of each event before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby.
A wager is defined as 'Putting money at risk'. So if you play 10 hands of blackjack at $5 a hand you have wagered $50. You can win, lose or draw as many of these hands as you can - it doesn't matter. What matters is that you wagered it.
All bonuses are claimed using coupon codes. To claim a coupon you must enter the code in the cashier either immediately before or after your deposit is approved. Playing any of our games between depositing and entering the coupon code will prevent you from receiving the bonus. To redeem a coupon visit the cashier from the lobby and then click on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.
If you have been provided with a free chip coupon code the chips will be added to your balance instantly once you have redeemed the coupon in the cashier. To do this first log in to your casino account. Once you are logged in click on the cashier button and then on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.
Comp points are earned on every game you play and you can convert them into cash at any time. You can see your comp point balance in the cashier and convert them into your cash balance by clicking on the ‘Redeem Comps’ tab across the top of the screen.
This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.
100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1
If you do not wish to receive any bonus chips please contact our support team.

4 Technical FAQ’s

You can download and install our software directly on your computer or play our instant play version in your browser. For quicker smoother game play we recommend our Download version as it contains our entire suite of games with the maximum quality graphics, sound and play speed.
Using cable or ADSL connections, the download takes no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it's just a simple matter of going to your computer's 'Start' menu and/or your computer's desktop.
All you need is a Windows compatible computer with Internet Explorer and an Internet connection. To play our Instant play version you will also need the Flash plug in which is available for free from the Adobe website.
* Pentium II 300. * 64 MB memory. * 56K modem connection * Windows 98 (or above)
* Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above).
Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
Setupcasino.exe - it will either be found on your desktop or in the folder you designated.
It will be in your Start Menu under Programs, don’t forget to click the double down arrow to show all the programs.
Only our flash games are compatible with Apple Mac computers. However if you have Windows emulation software on your MAC you can use this to access the download version of the casino.
Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like.